The European Consumer Rights Directive determines that a consumer of a service has a right to withdraw within 14 working days without any consequences. A consumer is any person acting for purposes that are outside his trade business, craft or profession. This is however not applicable to this situation as article 16 (m) Consumer Rights Directive determines that no such rights exist for the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and his acknowledgment that he thereby loses his right of withdrawal. This acknowledgement is achieved by agreeing on this General User Agreement.
We conclude by stating very clearly that no right to withdraw is applicable regarding to the Labelcrush services as this falls under the prescribed exceptions (article 16 (m)) of the Consumer Rights Directive. The only possibility of a refund exists in the making of a well-founded complaint.